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Travel Bubble

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Frequently Asked Questions

Let us answer your questions without you having to call us first.Frequently Asked Questions

 

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Documentation

 

I have not received any receipts or confirmation since I booked, when will I receive any correspondence?

E-mail us at customerservices@travelbubble.com and a duplicate receipt/confirmation will be sent out.

Please quote the lead passenger surname, booking reference & date of travel on all occasions.

When will I receive my travel documents?

Any outstanding balances must be paid prior to any travel documents being released.
The information below in section 1 applies to all customers who have booked any of the following:

- Flight Only
- Accommodation Only
- Accommodation plus Transfers
- Flight plus Accommodation
- Flight plus Accommodation plus Transfers or Car Hire

Section 1

Travel/flight tickets - may be in paper format or electronically via e-mail, will be despatched no later than 7 days prior to travel. Flights/holidays booked within 16 days of travel could result in you having to collect your tickets from the departure airport.

The airline/tour operator list below explains what type of ticket that will be issued:

Aer Lingus -E-ticket which must be produced at the airport.
Avro - Paper ticket unless booked within 16 days of departure.
Balkan - Paper ticket unless booked within 16 days of departure.
BMI - E-ticket which must be produced at the airport.
Cosmos - Paper ticket unless booked within 16 days of departure.
Easyjet - E-ticket which must be produced at the airport.
Eurostar - E-ticket which must be produced at the airport.
First Choice - Paper ticket unless booked within 16 days of departure.
Flybe - E-ticket which must be produced at the airport.
Flythomas Cook - An e-ticket which must be produced at the airport.
Gold Medal - E-ticket which must be produced at the airport.
Jet2 - E-ticket which must be produced at the airport.
Monarch Flights - E-ticket which must be produced at the airport.
Olympic Holidays - Paper ticket unless booked within 16 days of departure.
Sunspot - Paper ticket unless booked within 16 days of departure.
Thomsonfly - E-ticket which must be produced at the airport.

 

Accommodation voucher - may be in paper format or electronically via e-mail, will be despatched no later than 7 days prior to travel. An accommodation voucher is required and must be presented at the property on arrival. In cases of emergency whilst abroad, it is important that you contact the emergency telephone number on the voucher.

 

Transfer voucher - may be in paper format or electronically via e-mail, will be despatched no later than 7 days prior to travel. A transfer voucher is required and must be presented to the driver on arrival. In cases of emergency whilst abroad, it is important that you contact the emergency telephone number on the voucher.

 

Car hire voucher - may be in paper format or electronically via e-mail, will be despatched no later than 7 days prior to travel. An accommodation voucher is required and must be presented at the property on arrival. In cases of emergency whilst abroad, it is important that you contact the emergency telephone number on the voucher.

 

The information below in section 2 applies to all customers who have booked any of the following:

 

- Package holiday

 

Section 2

 

Holiday tickets - may be in paper format or electronically via e-mail, will be despatched no later than 7 days prior to travel. If you have booked a package holiday, you will not receive separate accommodation and transfer vouchers. Details of what is booked will show either on your tickets or on a confirmation/invoice, this is all that is required. If you have booked within 16 days of travel you may have to collect your tickets from the departure airport.

 

Important: The following operators will issue an e-ticket and this MUST be presented at the airport. The airline may charge a fee if this procedure is not carried out.

If you have not received any documentation listed above that is required for the trip that you have booked, please call us on 0191 244 6155 or e-mail us at customerservices@travelbubble.com 

Please quote the lead passenger surname, booking reference & date of travel on all occasions.

 

The receipt/invoice I have just received show my details incorrectly, what shall I do?

Contact us immediately on 0191 244 6155 or e-mail customerservices@travelbubble.com so we can try and rectify the problem.

 

By contacting us immediately, the supplier may resolve the issue with minimal charges.

We can only speak to the lead passenger on the booking.

Please quote the lead passenger surname, booking reference & date of travel on all occasions.

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