About My Booking

How do I cancel all or part of my booking?

All cancellations, part or full, must be requested in writing from the lead passenger on the booking by e-mailing customerservices@travelbubble.com or by post to Customer Services Department, Travel Bubble, 7th Floor, Trinity Gate, Trinity Square, 32 West Street, Gateshead, NE8 1AD

If you need to discuss your cancellation request, dial 0191 244 6155 for assistance. Please see our terms and conditions regarding cancellation fees.

We can only speak to the lead passenger on the booking.

Please quote the lead passenger surname, booking reference & date of travel on all occasions.

How do I make a change to my booking?

Call our Customer Services department on 0191 2446155 and an agent will assist you in the change. We can only speak to the lead passenger on the booking.

Important: Cancellation and/or amendment fees, as part of all terms and conditions, will apply.

How do I change my contact details?

Moved address, changed e-mail address or have a new telephone number?

The lead passenger must e-mail us at customerservices@travelbubble.com and we will change your details.

Please quote the lead passenger surname, booking reference & date of travel on all occasions.

How do I inform you of special assistance for my trip?

We advise that any passengers requiring assistance, based on medical grounds, on any part of your trip, should book via our call centre on the number at the top of the website. This will allow the agent to check with each supplier as to whether the flight and/or hotel are suitable for travel.
You should note that once confirmed, charges may apply to cancel or change a booking.

Are transfers automatically included the cost of my holiday?

If you have booked a flight only, an accommodation only or flights & accommodation independently transfers are not included and, if required, must be booked separately. On most occasions, there will be an option for you to book transfers during the booking process, however, if transfers were not booked/offered and you require transfers, call 0191 244 6155 and an agent will check availability for you.

If you have booked a package holiday, transfers are automatically included unless the tour operator gives you the option to add or remove them.

If you are unsure that transfers are included or not, e-mail customerservices@travelbubble.com and a reply will answer your query.

Please quote the lead passenger surname, booking reference & date of travel on all occasions.

Return to Frequently Asked Questions page