Call 0191 507 1702

Open: Mon - Fri 9am - 5pm
Closed: Sat & Sun

Search Your Trip

Search Your Trip

Holiday Type








Adults? (12+ yrs)

Children? (2-11 yrs)




Travel Bubble


Travel Bubble is fully ABTA bonded for your peace of mind.More about financial protection


100% secure. All payments are secure transactions.More about payment security

Phone Booking

UK only call centre. Telephone bookings taken by our experienced team of travel agents.More about phone booking


Established for over 14 years we have 500,000 happy customers & counting.More about the company

Frequently Asked Questions

Let us answer your questions without you having to call us first.Frequently Asked Questions


Stay in touch

Sign up for our newsletter


Get our latest holiday deals sent directly to your inbox by signing up to our email newsletter.

Click here to visit our communities page

Frequently Asked Questions ...


Below are our most frequently asked questions. Click on the question that match's your query to discover your answer. However, if your question is not listed below, you can always contact our customer services department.



Contact Us

What are your call centre opening hours?
How can I contact you?
How do I tell you about an issue on your website?


What method of payments do you accept?
Are there any payment/postage charges?
Can I book by paying a deposit?
When is my balance due?


What are the passport requirements for my holiday?
Is an Entry Visa required?

Insurance Cover

Is travel insurance included in my booking?


I have not received any receipts or confirmation since I booked, when will I receive any correspondence?

When will I receive my travel documents?

The receipt/invoice I have just received show my details incorrectly, what shall I do?

General Questions About My booking

How do I cancel all or part of my booking?

How do I make a change to my booking?

How do I change my contact details?

How do I inform you of special assistance for my trip?

Are transfers automatically included the cost of my holiday?


I have called the accommodation direct and they have told me there is no reservation. Why?

What do the star ratings relate to?

Will I get my special requests?


Are flights included when confirming an accommodation booking?

What is my baggage allowance?

Where are my luggage labels?

What am I restricted to take in my luggage?

Can I take sports equipment on my flight?

How do I submit my passport details for the Advanced Passenger Information (API) scheme

Which terminal am I flying from?

What time do I check-in at the airport?

In Resort

I have not booked a tour operator package holiday, who do I meet when I arrive in resort?

What shall I do if there is a problem in resort?

After the trip

How do I report an issue or problem I had with my trip?

Back To Top