Below are our most frequently asked questions. Click on the question that match's your query to discover your answer. However, if your question is not listed below, you can always contact our customer services department.
What are your call centre opening hours?
How can I contact you?
How do I tell you about an issue on your website?
What method of payments do you accept?
Are there any payment/postage charges?
Can I book by paying a deposit?
When is my balance due?
What are the passport requirements for my holiday?
Is an Entry Visa required?
Is travel insurance included in my booking?
When will I receive my travel documents?
The receipt/invoice I have just received show my details incorrectly, what shall I do?
How do I cancel all or part of my booking?
How do I make a change to my booking?
How do I change my contact details?
How do I inform you of special assistance for my trip?
Are transfers automatically included the cost of my holiday?
I have called the accommodation direct and they have told me there is no reservation. Why?
What do the star ratings relate to?
Will I get my special requests?
Are flights included when confirming an accommodation booking?
What am I restricted to take in my luggage?
Can I take sports equipment on my flight?
How do I submit my passport details for the Advanced Passenger Information (API) scheme
Which terminal am I flying from?
What time do I check-in at the airport?
I have not booked a tour operator package holiday, who do I meet when I arrive in resort?
What shall I do if there is a problem in resort?
How do I report an issue or problem I had with my trip?
